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These terms set out how your dhaka111 account works — what we provide, what you agree to, and how we handle your activity on the platform. Access and use of this site depends on your local law and eligible region, so read this before you complete registration.
By creating an account on dhaka111 and using any part of the platform — including the game lobby, wallet functions, and transaction history — you accept these terms in full. They govern every interaction between you and us, from your first deposit through bKash or Upay to how we handle account suspension or closure. These terms apply to accounts opened in eligible regions where use of this platform is permitted under local law. We do not make any representation that access is lawful in every jurisdiction — that determination rests with you. If your local law restricts online gaming services, you must not open or use an account. We may update these terms when required. Any material change will be communicated to your registered contact before it takes effect. Continuing to use the platform after that point means you accept the revised terms. If you do not agree, you should close your account and stop using the service before the change date. Your account is personal and non-transferable. You may not create more than one account, allow another person to use your account, or use a payment method that is not registered in your own name. Wallet activity — including bKash deposits and Upay transfers — is logged against your account and subject to verification at any time.
These terms define four distinct areas of your relationship with dhaka111. Understanding what falls inside and outside the scope of this policy helps you know where to direct any question or dispute.
Registration, login, identity verification and account suspension all fall within these terms. We decide access eligibility based on the information you provide. Any false detail submitted during registration may result in account restriction without prior notice.
All deposits and withdrawals processed through your account — including those made via bKash or Upay — are governed here. Transaction records held in your account dashboard are the authoritative log. Disputes about a specific transaction should reference that record first.
Game content supplied through our lobby, including titles from JDB, Microgaming, PG Soft and PlayStar, is subject to individual game rules displayed at the point of play. These terms do not override or replace those in-game rule sets.
Payment processors, wallet providers and any external links accessed from this platform operate under their own terms. We are not responsible for policies, errors or service interruptions that originate from a third-party system outside our direct control.
You have specific, practical options available to you at any point during your time as an account holder. These are not abstract entitlements — each one has a clear path inside your account or through our support channel. You can review your full transaction history at any time by logging in and opening the transaction records section. Every deposit, withdrawal and game-round result linked to your account is stored there. If you believe a record is incorrect, raise it with support directly — we will check the log and respond. Account details such as your contact number or registered email can be updated through the account settings page. For security reasons, changes to identity documents require verification before they take effect. If you want to close your account entirely, submit that request through the support channel rather than simply stopping use — a formal closure creates a clean record for both sides.
Log in and open the transaction history section to see every deposit and withdrawal against your account, including bKash and Upay entries.
Update your contact number or email through account settings. Identity document changes require our verification step before they are saved.
If a transaction record looks wrong or a game result appears inconsistent, contact support with the relevant transaction ID and we will review the log.
Submit a closure request through the support channel. This creates a formal end record and ensures any remaining wallet balance is handled according to these terms.
If any part of these terms raises a question you cannot resolve through your account dashboard, contact us directly. We keep three routes open so you can choose what works for your device and situation.
Open the live chat window from any page inside your logged-in account. Describe the terms question or account issue and our support team will respond directly.
Send your question to our support address shown in the account help section. Include your account reference and a brief description of the terms point you need clarified.
The help section inside your account lists common terms questions with direct answers. Check there first — many access, wallet and transaction questions are already addressed.
We handle your account data and policy obligations in four consistent ways. These are not aspirational statements — they describe the actual practices that apply to your account from the moment you register.
We retain your account and transaction data for as long as your account is active and for a defined period after closure. The retention schedule follows applicable record-keeping obligations for the regions we serve. You can request a summary of what we hold by contacting support.
We use session cookies to keep you logged in and preference cookies to remember your language and lobby settings. No third-party advertising cookies are placed through this platform without your awareness. Cookie settings can be adjusted from your browser.
Your account is protected by login credentials you set at registration. We do not store your bKash or Upay PIN — wallet authentication happens on the payment provider's own interface, not ours. If you suspect unauthorised access, contact support immediately.
If you want to request a correction, access a data summary or ask about a specific clause in these terms, raise it through the support channel. We respond to policy queries through the same routes as account queries — live chat or email.
These are the questions we hear most often about how these terms work in practice. Each answer points to the relevant account path or contact route so you can act on it directly.
Access to dhaka111 and the applicability of these terms depends on your local law and eligible region. If use of this type of platform is permitted where you are, these terms govern your account in full. Check your local regulations before you register.
Log in to your account and open the transaction history section. Every deposit and withdrawal — including those made via bKash or Upay — is recorded there with a timestamp and reference number. That record is the authoritative source for any dispute.
No. We will notify you at your registered contact before any material change takes effect. Continuing to use the account after that date means you accept the updated terms. If you do not agree, close your account before the change date.
These terms allow only one account per person. If we identify duplicate accounts, both may be restricted while we investigate. Any wallet balance in a duplicate account will be handled according to the account closure process set out in these terms.
Standard details like your contact number or email can be updated in account settings. Changes to identity documents require a verification step. Submit those through the support channel and we will confirm once the update is complete.
Game content from studios like JDB, Microgaming, PG Soft and PlayStar carries its own in-game rules displayed at the point of play. These terms set the account and platform framework; individual game rules govern gameplay mechanics and are not overridden by this document.