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This policy explains exactly what data dhaka111 collects when you open an account, make a bKash or Upay deposit, or contact our support team — and what you can do about it. Access to our platform depends on your local law and eligible regions; this policy applies wherever that access is permitted.
When you create an account on dhaka111, we collect the details you provide during registration — name, contact information, and the payment method you choose, whether that is bKash, Upay, Nagad, Rocket or Bank Transfer. We also record transactional data linked to your account: deposit amounts, withdrawal requests, and wallet references tied to your bKash or Upay number. This data is used to operate your account, process transactions, and respond to support queries. We do not sell your personal data to third parties. We may share limited information with payment processors — for instance, when verifying a bKash deposit — but only to the extent needed to complete that transaction. We also collect technical data such as your device type, browser session, and IP address, primarily to detect unusual account activity. Retention periods vary by data type: transaction records are kept as required by applicable financial rules; session data is held for a shorter period. Where local law in Bangladesh or your eligible region sets specific obligations on data handling, those requirements take priority. You can review what data we hold on your account by logging in and checking your account dashboard, or by contacting our support team directly.
Not every service connected to your dhaka111 experience falls under this policy. Understanding the boundary helps you know where your rights sit and where to direct questions. Availability of this platform depends on your local law and the eligible regions in which we operate.
All data collected when you open an account — your name, contact details and login credentials — falls within this policy. You can review, correct or query this information through your account dashboard or by contacting support.
Deposit and withdrawal records linked to bKash, Upay, Nagad, Rocket or Bank Transfer are covered here. Transaction references are stored in your account history. Disputes about specific payment amounts are handled by our support team.
Your in-session activity — which games you open, how long you spend on a page — is collected as usage data under this policy. We use it to keep the account experience consistent across sessions, not to profile you for third-party advertising.
Payment processors, identity verification services and the network operators who carry your mobile wallet traffic operate under their own privacy terms. This policy does not extend to those third-party environments; check their terms directly.
Your data is not locked away. Several practical steps are available to you at any time, and none of them require you to make a formal legal claim. Log in to your account dashboard to see your transaction history, wallet references and the contact details we hold on file. If something is wrong — a name spelled incorrectly, an old phone number still attached to your bKash details — you can raise a correction request through our support channel. For questions about what data we hold or how long we keep it, send a message to our support team with your account reference number. We will respond with the specific information tied to your account. If you want to request that we delete account data, the same support route applies; note that transaction records linked to bKash or Upay deposits may need to be retained for the period required under applicable financial rules. Eligibility for any of these actions depends on your local law and the eligible region in which you access the platform.
Log in and open the account dashboard to see transaction history, wallet references and the personal details we hold. Your bKash and Upay deposit records appear there in full, ordered by date.
If your registered name, phone number or contact email is wrong, contact our support team with your account reference. We will update the record and confirm the change back to you.
Send a data query to our support channel naming the specific information you want to understand. Include your account reference so we can pull the right records and give you a clear, specific answer.
Where local law and our retention obligations permit, you can ask us to remove personal data from your account. Transaction records linked to payment rails like bKash may need to be kept for the period set by applicable financial rules.
Privacy questions deserve a direct answer. Use any of the routes below to reach our team. When you contact us, include your account reference number and describe the specific data point or policy question you have — this helps us respond with the exact information you need rather than a general reply.
Open the live chat from your account dashboard. Share your account reference and your specific privacy question. Our team handles data queries, correction requests and account record questions through this channel.
Send a written privacy query to our support email address listed on the Contact page. Written requests are useful when you want a documented record of the exchange, for instance when requesting data deletion or correction.
Your account dashboard shows transaction history, wallet references and the personal details we hold on file. For many questions — especially those about bKash or Upay deposit records — the answer is already visible there after you log in.
We take a few concrete steps to keep your information handled correctly. Session data is protected during transit. Account credentials are stored in hashed form. Cookie use is limited to session management and basic usage measurement — we do not use cookies to build advertising profiles. If you want to understand the specific data points attached to your account, the support routes above are the direct path.
We use session cookies to keep you logged in and measure basic page usage. We do not use cookies to track your activity outside this site or to share your behaviour with advertisers. Cookie settings can be managed through your browser.
Login credentials are stored in hashed form and not readable by our team. Unusual account activity — such as a login from a new device — may trigger a verification step. If you notice unexpected activity, contact support with your account reference.
We keep different types of data for different periods. Transaction records linked to bKash, Upay, Nagad or Rocket are held as required by applicable financial rules. Session and usage data is held for a shorter period. Your account dashboard shows the records currently on file.
When we update this policy, the revised version is posted on this page with the date of the change noted at the top. Continued use of your account after a posted update means you have seen the revised terms. Contact support if you have questions about any change.
These are the questions we hear most often from account holders about how their data is handled. If your question is not covered here, the support routes in the section above connect you directly to our team.
We collect the details you enter during registration — your name, phone number, and contact email — plus the payment method you select, such as bKash or Upay. Once your account is active, we also record transaction data and device session information tied to your login activity.
Yes. Log in and open your account dashboard; your deposit and withdrawal history, including wallet references for bKash and Upay transactions, are listed there by date. If a record looks wrong, contact support with your account reference number and the date of the transaction.
We share limited data only where needed to complete a transaction — for example, passing a bKash wallet reference to the payment processor to verify a deposit. We do not sell personal data. Third-party processors operate under their own privacy terms, which you can check directly.
Contact our support team through live chat or the email address on the Contact page. Include your account reference and the specific detail you want changed. We will update the record and confirm the correction. Changes to payment details linked to bKash or Upay may require additional verification.
Retention periods depend on the data type. Transaction records linked to payment rails such as bKash, Upay, Nagad or Rocket are kept for the period required by applicable financial rules. Session and usage data is held for a shorter duration. Your account dashboard shows the records currently stored.
Send a deletion request to our support team via live chat or email, including your account reference. Where local law and our retention obligations permit, we will remove the relevant data. Note that some transaction records may need to be kept for the period set by applicable financial rules.
Yes. Access to dhaka111 and the rights available under this policy depend on your local law and the eligible regions in which we operate. If you are unsure whether the platform is available in your region, contact support or check the terms shown during account registration.